Privacy Policy

1. Who We Are

our company, headquartered at our registered address, is the data controller responsible for your personal data collected through our website and services.

2. Data We Collect

• Account information: name, email address, password (hashed), and preferences.
• Order data: shipping address, billing address, purchase history, and order status.
• Payment data: processed exclusively by our PCI-DSS compliant payment partners — we never store card details.
• Usage data: browsing behavior, device type, IP address, and pages visited via cookies and analytics.
• Communications: messages you send to our support team via email or our contact form.

3. How We Use Your Data

• To process and fulfill your orders, including shipping and delivery notifications.
• To manage your account and provide customer support.
• To send transactional emails (order confirmations, shipping updates).
• To send marketing communications, only with your explicit consent.
• To improve our website, products, and services through analytics.
• To comply with legal obligations, including tax and accounting requirements under Swiss law.

4. Legal Basis for Processing

• Contract performance: processing necessary to fulfill your order.
• Legitimate interests: fraud prevention, site security, and service improvement.
• Legal obligation: compliance with Swiss financial and tax regulations.
• Consent: for marketing emails and non-essential cookies.

5. Data Sharing

We share your data only with trusted service providers necessary to operate our business — shipping carriers, payment processors, and analytics providers. We do not sell your data to third parties. Any processor we use is contractually bound to protect your data.

6. International Transfers

Some of our service providers may process data outside Switzerland or the EEA. When this occurs, we rely on adequacy decisions, Standard Contractual Clauses, or other lawful mechanisms to ensure your data is protected to an equivalent level.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described. Order data is retained for 10 years to comply with Swiss accounting law. Account data is deleted upon request unless retention is legally required.

8. Your Rights

• Right of access: request a copy of the data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data, subject to legal obligations.
• Right to restriction: limit how we process your data.
• Right to data portability: receive your data in a machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: at any time, for consent-based processing.

9. Cookies

We use cookies and similar technologies to operate our site and improve your experience. For full details, please read our Cookie Policy. You can manage your preferences at any time via our cookie settings.

10. Contact & Complaints

For privacy-related inquiries, contact us through our Contact page. If you believe your rights have been violated, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local supervisory authority.